Articles

The word steppe comes from 15th-century Russia and means ‘further origin uncertain’, which neatly captures the nature of values. While they’re often presented as fully formed imperatives. They’re not. It’s an ongoing process to find them, understand them and use them to guide choices every day. But first. Vast and often...

Values. Everyone has them, but not everyone knows what they are. The resulting gap can drive a wedge between what you say and do. Which matters. Because there are definite benefits in them becoming how you do things. One look at companies that stand alongside what they believe even when there’s...

After a door panel blew out mid-flight, an FAA audit gave Boeing until the end of May to sort out continuing problems with its planes. The deadline is fast approaching, and it’s still unclear if executive exits, reshuffles and statements about “building on the learnings” will be enough to satisfy...

While enjoying a coffee with a friend, she shared a story about her workplace, which got me pondering the culture-process divide and the consequences for people’s endeavours. Culture is how people choose to do things repeatedly, and processes direct people on how to do it. And when those two things are...

A recent experience got me thinking about how inconsistent delivery of unheroic stuff is a surefire way to lose customers and erode the value stored in the brand. The story began when I opened my 2024 car insurance policy. My jaw dropped. After ten years with the same insurer, I’m used...

From day one, Sue landed like a firecracker. After the grind of a tough few months, co-workers said they loved her enthusiasm and energy. Yet despite that promising start, excitement dissipated once the honeymoon period ended, and after a few more months, it was clear she wasn't going to work out. Like...

I first encountered renowned Canadian designer Bruce Mau's Incomplete Manifesto for Growth decades ago. And one of the points he made stuck with me. He said, "AVOID FIELDS, JUMP FENCES. Disciplinary boundaries and regulatory regimes are attempts to control the wilding of creative life. They are often understandable efforts to order...