An organisation’s brand is a result. But what are the elements that contribute to the achievement and how do they relate to each …
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The Employee and Customer Experience Loop
By Michel Hogan The experience employees have becomes the experience customers have, which circles back around to employees in a loop. It …
An org’s little things are the big things
During a podcast, author Tim Ferris and Josh Waitzkin, who was the basis for the book Searching for Bobby Fischer, were discussing the …