Articles

Robert Greene’s new book The Laws of Human Nature has a lot to say about the character and the nature of values. He’s talking about individuals. However, it’s easy to see how his observations can also apply to organisations. From Greene’s book: “As we get older life tends to weaken us. Our empathy...

This past weekend I joined 200 people at a talk by poet and philosopher David Whyte. During his masterful mining of the nooks and crannies of our shared human experience, he recited some of his poems. As I listened, his work “Start Close In” revealed a poetic instruction manual for organisations...

During a conversation with a new acquaintance, our talk turned to values, actively using them in the organisation and why it’s time to free them from the musty constraints of employee guides and company offsite days. I’m always looking at whether organisations have the will to incur the (sometimes real) cost...

The experience employees have becomes the experience customers have, which circles back around to employees in a loop. It can be a doom loop or a boon loop, and the identity of the organisation provides the energy.If the employees of your organisation feel caught in a mire of draconian decisions, disconnected...

In general, I don’t participate in the good values, bad values judgment game. I’m not here to tell you what they should or shouldn’t be. But I do believe it is essential you know what they are. There’s a chapter in the book The Subtle Art of Not Giving a F#@k in which the author...

People grow and mature over time. But while some behaviours and personality attributes may modify, essential things about us seem to remain mostly unchanged. Author Susan Cain has become the voice of the introverted everywhere thanks to her book Quiet, and in a recent article she tackled the question: “Is it possible for my personality...

During a podcast, author Tim Ferris and Josh Waitzkin, who was the basis for the book Searching for Bobby Fischer, were discussing the necessity of bringing discipline and alignment around the things that you believe.It’s been an emerging theme these past few articles, from last week’s entreaty to not forget...

I’ve been thinking a lot about organisational identity these past few weeks. In particular, a couple of issues that constantly bedevil discussions of core values – how do you know what they are and what should they be? For many organisations, finding them is an experience that feels like a cross...