The benefits of remote work for individuals are dissected, costed and covered as almost fait accompli. So much, you’d be forgiven for thinking it’s a privilege afforded to everyone. But it’s not. And not because the organisation doesn’t offer the choice. If you’re on the frontlines of teaching children, fixing roads,...
Consider any company that’s been around for a decades or more. They will have shifted products and how they sell them. Perhaps at some point they used a different name or logo, discontinued a product, moved locations, shifted to web only. They might have changed manufacturers, been acquired by a...
Alongside experience, positioning is one of the customer elements storing value in a brand. Because no matter what you care about, how that turns into the products you sell, or how well-known your company is. You need to know what it is. During a recent Knowledge Project podcast, guest April Dunfordsaid, “I think...
First used in Bruce Schneier’s book Beyond Fear, “security theatre” means implementing measures that provide a veneer of security but do little or nothing to deliver it. Enter culture theatre. An activity that makes a splash or delivers a high while doing nothing meaningful to change how people do things. Genuine values are how...
As value accumulates or erodes in a brand, what and how you do things change. Is value building nicely? Do more of those things. That’s change. Eroding like the beach at high tide, stop or switch things around. Also change. Those changes with a small c happen endlessly and usually unnoticed....
Habits and rituals can look similar. They’re not, and I’ve focused on the habit side of things for too long. That changed when I read The Ritual Effect by Professor Michael Norton. Norton says, “One automates, the other animates”. Elaborating that “Habit is the what. It’s something we do. … We...
The Gallup organisation recently released its annual State of the Global Workforce survey results. The news is mixed. What they call engagement is up slightly to 23%, but that small shift doesn’t offset the massive deficit of those disengaged. But what is engagement anyway? The theory began its march to prominence in a...
When Ariana Titimus won her second 400-metre freestyle gold medal this week, she was a well-oiled machine. Her talent is undeniable. But do we give enough thought to the world of training and relentless practice under those smooth strokes? Sociology professor Daniel Chambliss researched the qualities of elite swimmers, and he observed...
Once you know what your values mean, you can begin the climb to mastery. Still, the gap between the bottom two layers of the pyramid and the top three is akin to calling the Grand Canyon a ditch. The chasm is so rarely bridged because it takes concerted discipline and consistent effort. These...
Did you get the blue screen of death? CrowdStrike is having a very bad week. It’s early days on the details, and plenty of pundits have already weighed in on what happened and the potential cost. Because when you promise your product will protect computers and instead it shuts them down, your...