At a recent event, I suggested, "Experience is a bridge value crosses into and out of your brand." And while in my brand formula, I couple it with promises. For this article, I'm focusing on the specific role experience plays in people's day-to-day activities. First used in the 14th century, with Latin...
You have a culture if your organisation is over a few days old. It’s made of how you do things and is rooted in values. It’s also in flux. Every person you hire and fire, office you open and close, market you enter or exit shapes activity and know-how. I’ve previously written...
When PwC consultants decided to share confidential government tax policy with other clients, they shredded their promises, mocked their values and landed PwC in the crosshairs of the federal police. Breaking promises always has consequences. But it rarely lands the promiser at the top of the news cycle. PwC is there because...
My first book called Between Making Money and World Peace is about finding your purpose and values.And while some of my thinking about how you do that and the role they play has evolved since I pulled it together. What remains true is most organisations sit somewhere between chasing profit...
Elizabeth Holmes, the disgraced founder of Theranos, is on her way to jail. Sam Bankman Fried lives back at mum and dad’s with an ankle monitor for company while he waits for his trial. And more than a smattering of others are under indictment, headed to jail or kicked out...
Reading a favourite newsletter last week, I stumbled on a quote from an interview with comedian Jerry Seinfeld, questioning the idea of "quality time" with his kids. He says, "I'm a believer in the ordinary and the mundane. These guys that talk about "quality time"—I always find that a little sad...
During a recent lengthy morning commute, I listened to the Knowledge Project podcast, where host Shane Parrish interviewed Aaron Dignan. Aaron’s a coach and author of Brave New Work. There were a lot of good insights, and one in particular grabbed my attention.They were talking about how misusing compliance undermines...
Hands up if you have a ‘to-do’ list. I suspect nearly everyone does. Now hands up if you have a ‘done’ list. Fewer if any, hands in the air. Me among you. I stumbled upon the idea last week from Oliver Burkeman, a favourite thinker about how to use our...
The best time to start was a year ago. The second-best time is now. Of course, I'm paraphrasing the famous Chinese proverb about planting trees. But the sentiment is true whether you're talking trees, reading more, drinking less or adding value to your brand.So, start doing these simple things today...
The warning tells me I’ve got 10 minutes before my Zoom call ends. I’m on a free plan, and once upon a time, talking to one friend had no time limit. Things have changed. The call ends mid-sentence. So we both click the meeting link again and pick up our...