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14 Mar

Earlier this year I was following links from one article to another and found myself on a blog by James Clear where he talks about an idea he calls deliberate practice. In the blog he says: “Deliberate practice refers to a special type of practice that is purposeful and systematic. While regular practice...

09:00 / Brand / Unheroic Work / value
28 Nov

While Wellington recovered from the previous week’s earthquake amidst a few aftershocks here and there, a stalwart group of souls gathered to listen to people talk about their customer experience adventures at the Customer Experience Excellence NZ conference. I was the chairperson for the group and lots of great blog fodder...

09:00 / Operations / value
09 Mar

Last week, I was fortunate to attend the Growth Summit 15 Event featuring Jim Collins. As any of you who follow my blog will no doubt have figured out, I’m an unabashed fan of the idea sets from Jim’s books Built to Last, Good to Great, How the Mighty Fall, Great by Choice and also his lesser known...

09:00 / value
15 Sep

I was doing some gardening the other weekend. I like to potter about and as I weeded and prepared my veggie garden for spring planting (a few weeks later than I should have but even that has a lesson) I got to think about the parallels between how a garden...

09:00 / Brand / Change / value