Experience without expectations is unthinkable — literally. What I believe will happen plays a prominent part in how I feel about what does …
Employee experience
Culture happens one action and decision at a time and changes the same way.
Anyone who has ever tried to change an organisation's culture can attest to legacy's sticky hold, where the pull of the past routinely …
I am not on a journey
These days, it feels like every damn thing I do is called a journey. I'm not buying a drill. I'm on a home improvement journey. I don't …
Communication with employees is a Goldilocks problem
Ask people what their organisations need to do better, and nine times out of 10, they will say communicate. Whether it’s too much or too …