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Michel Hogan

Brand Counsel

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You are here: Home / Archives for Employee experience

Employee experience

What we owe each other

Culture, Customer Experience, Employee experience, Promises, Purpose, Unheroic Work, Values · August 9, 2022

When a brand's store of value overflows, there's usually an undercurrent of I care about what you care about going on between me and you. It …

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Genuine engagement is found in activity

Culture, Employee experience, Unheroic Work · July 12, 2022

Forbes Magazine describes the idea of staff engagement as "the emotional commitment the employee has to the organisation and its goals". And …

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How Aristotle and Buddhism can help define your core values.

Brand, Culture, Employee experience, Org Identity, Unheroic Work, Values · February 8, 2022

Too many conversations about values start by asking are they right or wrong. But for most organisations “How do we use them?” is a more …

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Put play to work

Brand, Culture, Employee experience, Org Identity, Unheroic Work · December 1, 2021

When an organisation puts a 'fun place to work' in their values, they often mean a games room, funky furniture and kombucha on tap. Not how …

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In a game of experience happenstance, you lose.

Brand, Communications, Customer Experience, Employee experience, Promises, Subscriber Articles · October 14, 2021

Experience without expectations is unthinkable — literally. What I believe will happen plays a prominent part in how I feel about what does …

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Culture happens one action and decision at a time and changes the same way.

Culture, Employee experience, Operations, Unheroic Work · June 22, 2021

Anyone who has ever tried to change an organisation's culture can attest to legacy's sticky hold, where the pull of the past routinely …

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I am not on a journey

Customer Experience, Employee experience, Marketing, Promises · May 24, 2021

These days, it feels like every damn thing I do is called a journey.  I'm not buying a drill. I'm on a home improvement journey. I don't …

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Communication with employees is a Goldilocks problem

Communications, Culture, Employee experience, Promises · September 2, 2020

Ask people what their organisations need to do better, and nine times out of 10, they will say communicate. Whether it’s too much or too …

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