When a brand's store of value overflows, there's usually an undercurrent of I care about what you care about going on between me and you. It …
Employee experience
Genuine engagement is found in activity
Forbes Magazine describes the idea of staff engagement as "the emotional commitment the employee has to the organisation and its goals". And …
How Aristotle and Buddhism can help define your core values.
Too many conversations about values start by asking are they right or wrong. But for most organisations “How do we use them?” is a more …
Put play to work
When an organisation puts a 'fun place to work' in their values, they often mean a games room, funky furniture and kombucha on tap. Not how …
In a game of experience happenstance, you lose.
Experience without expectations is unthinkable — literally. What I believe will happen plays a prominent part in how I feel about what does …
Culture happens one action and decision at a time and changes the same way.
Anyone who has ever tried to change an organisation's culture can attest to legacy's sticky hold, where the pull of the past routinely …
I am not on a journey
These days, it feels like every damn thing I do is called a journey. I'm not buying a drill. I'm on a home improvement journey. I don't …
Communication with employees is a Goldilocks problem
Ask people what their organisations need to do better, and nine times out of 10, they will say communicate. Whether it’s too much or too …