People making demands of a company to act differently isn’t a new story. However, the nature of what they’re asking for is shifting. In a …
Promises
When communication fails, peoples’ experience is the casualty
A friend Sue (not her real name) lives in a rental house that’s up for sale — in our overheated real estate market, it’s a common story. The …
The myth of wow
By Michel Hogan It started with a conversation: Me: “You don’t need to exceed expectations, just do what you say.” Them: “So, …
Your values are an operating system for making promises
By Michel Hogan I have a confession. I’m a podcast junkie and the ‘Waking Up’ podcast with Sam Harris is among the cornucopia of series I …