Operations

After a door panel blew out mid-flight, an FAA audit gave Boeing until the end of May to sort out continuing problems with its planes. The deadline is fast approaching, and it’s still unclear if executive exits, reshuffles and statements about “building on the learnings” will be enough to satisfy...

While enjoying a coffee with a friend, she shared a story about her workplace, which got me pondering the culture-process divide and the consequences for people’s endeavours. Culture is how people choose to do things repeatedly, and processes direct people on how to do it. And when those two things are...

"Instead of bringing back 1600 plants, we might return from our journeys with a collection of small unfêted but life-enhancing thoughts." Alain de Botton Travel always reveals… something. A recent trip reminded me of the importance of getting the essential things right.  No matter what your business does. There is one thing that is...

Taking measured action over and over is decidedly unsexy. Especially given it runs counter to the more common ‘splashy launch’ mindset.Yet, when I encountered the idea laid out a decade apart by two authors, it seemed like both an antidote and a helpful way to think about achieving a brand...

When a business closes up shop for good, the question of what happened often overlooks the role growth played in the failure.Sure, you have to grow to survive. And it’s easy to ascribe failure to a lack of growth, but too much growth is equally dangerous.Talk of unicorns and hyper-valuation...