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Michel Hogan

Brand Counsel

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You are here: Home / Archives for Culture

Culture

What we owe each other

Culture, Customer Experience, Employee experience, Promises, Purpose, Unheroic Work, Values · August 9, 2022

When a brand's store of value overflows, there's usually an undercurrent of I care about what you care about going on between me and you. It …

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Genuine engagement is found in activity

Culture, Employee experience, Unheroic Work · July 12, 2022

Forbes Magazine describes the idea of staff engagement as "the emotional commitment the employee has to the organisation and its goals". And …

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A secret weapon for managing your values

Culture, Org Identity, Unheroic Work, Values · June 23, 2022

The continuing effort to keep values in balance tempts many organisations to measure and manage them in people's performance and behaviours. …

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Every choice is an opportunity to show your purpose

Culture, Org Identity, Purpose, Unheroic Work · May 25, 2022

Turn in any direction these days, and you'll trip over people talking about their purpose. This is not a bad thing; it's essential to …

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Your values will benefit from some (productive) tension

Brand, Culture, Org Identity, Unheroic Work, Values · February 28, 2022

Sticking with values, I want to expand on an element of Aristotle's golden mean from my last article. I call it productive tension. Look …

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How Aristotle and Buddhism can help define your core values.

Brand, Culture, Employee experience, Org Identity, Unheroic Work, Values · February 8, 2022

Too many conversations about values start by asking are they right or wrong. But for most organisations “How do we use them?” is a more …

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A new tool for making promises you can keep

Culture, Leadership, Operations, Promises, Unheroic Work · January 20, 2022

On the bottom shelf of my bookcase, I've got a small library of books and a stack of papers that explore promises and commitments. The …

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Put play to work

Brand, Culture, Employee experience, Org Identity, Unheroic Work · December 1, 2021

When an organisation puts a 'fun place to work' in their values, they often mean a games room, funky furniture and kombucha on tap. Not how …

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How to make the most of your values.

Culture, Leadership, Promises, Values · August 5, 2021

Values are not there as a billboard for your goodness. Frankly, I don’t care what someone who doesn’t work for me, with me and buy from me …

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