On the bottom shelf of my bookcase, I've got a small library of books and a stack of papers that explore promises and commitments. The …
Culture
Put play to work
When an organisation puts a 'fun place to work' in their values, they often mean a games room, funky furniture and kombucha on tap. Not how …
How to make the most of your values.
Values are not there as a billboard for your goodness. Frankly, I don’t care what someone who doesn’t work for me, with me and buy from me …
Trust turbo-charges your brand result.
Are you a trust given or a trust earned person? In my experience, everyone is one or the other, and like oil and water, the two don't …
The consequences of promises
Consequences always follow promises, and the nature of the outcome is determined by whether you keep or break them. At first glance, …
Culture happens one action and decision at a time and changes the same way.
Anyone who has ever tried to change an organisation's culture can attest to legacy's sticky hold, where the pull of the past routinely …
There is no there for values and culture
The team of five peered out from their respective Zoom screens. It wasn't the ideal way to do the work we were about to begin, but after …
Communication with employees is a Goldilocks problem
Ask people what their organisations need to do better, and nine times out of 10, they will say communicate. Whether it’s too much or too …
Five signs your company values might be bullshit
The combination of hubris and aspiration, liberally sprinkled with puffery make many value sets mosh pits of self-delusion. So there’s …