Culture

While enjoying a coffee with a friend, she shared a story about her workplace, which got me pondering the culture-process divide and the consequences for people’s endeavours. Culture is how people choose to do things repeatedly, and processes direct people on how to do it. And when those two things are...

It's time for a values reality check. Coming to work for you doesn't mean you get to tell me my values. I've had them long before I met you, and they'll still be around when I leave. Yet that's what too many organisations try to do. I've written countless words about values over...

My first book called Between Making Money and World Peace is about finding your purpose and values.And while some of my thinking about how you do that and the role they play has evolved since I pulled it together. What remains true is most organisations sit somewhere between chasing profit...

During a recent lengthy morning commute, I listened to the Knowledge Project podcast, where host Shane Parrish interviewed Aaron Dignan. Aaron’s a coach and author of Brave New Work. There were a lot of good insights, and one in particular grabbed my attention.They were talking about how misusing compliance undermines...

Forbes Magazine describes the idea of staff engagement as “the emotional commitment the employee has to the organisation and its goals”.And organisations’ desire for that commitment often kicks off a slew of things designed to motivate people and measure how they’re doing.But those motivations and measures are distant from people’s...

The continuing effort to keep values in balance tempts many organisations to measure and manage them in people’s performance and behaviours. Judging whether they’re holding the value or not.But there is a different way to keep values on track, so they contribute to the brand. One that allows for their...